Email| Customer Service | customerservice@jessicurl.com |
| Product questions and hair care advice | jess@jessicurl.com |
| Submit raves and share Curl Pride | loveyourcurls@jessicurl.com |
| Become a sales rep,
or stock Jessicurl in store (ask about our intro offer) |
sales@jessicurl.com |
| Send a picture of yourself using Jessicurl to show your curly pride in our photo gallery | headshots@jessicurl.com |
| Suggest a charity or non-profit
Around The World program |
publicservice@jessicurl.com |
| Website problems | webmaster@jessicurl.com |
1-888-JESSICURL
Accepting orders 10am-5pm
Pacific Time, Monday through Friday
This phone number is for placing orders
only
|
What if I need help figuring out what Jessicurl products would be best for me? I need help figuring out the best way to use my Jessicurl products. Can I call and talk to Jess? Can I place a wholesale order for my salon through this number? What methods of payment do you accept for orders placed over the phone? Can I place my order 24 hours a day? Can I place my order via fax? When will my order ship? If 1-888-JESSICURL is your number, aren't there too many digits? What is your return policy? |
|
What if I have a
customer service issue on a
previously placed order?
This number is for placing orders only. Customer service issues and questions should be emailed to CustomerService@Jessicurl.com. You will receive a reply within 24 hours. |
|
What if I need
help figuring out what Jessicurl
products would be best for
me?
Check out this handy chart Jess made to help you determine the best products for you.  If
you have further questions that
the chart doesn't answer,
please send them via email to
Jess@Jessicurl.com.
|
|
I need help figuring
out the best way to use my Jessicurl
products. Can I call and talk to
Jess?
This number is for placing orders only. Please check out this step-by-step Jessicurl usage page (.pdf). If you still have questions, please submit them via email to Jess@Jessicurl.com. |
|
Can I place a
wholesale order for my salon through
this number?
Yes, existing accounts can begin placing orders through the phone right away. If you are considering adding the Jessicurl line and want to see a wholesale price list, please send your tax ID number and store or salon address via email to Sales@Jessicurl.com. |
|
What methods of
payment do you accept for orders
placed over the phone?
Phone orders can be paid by Visa, MasterCard, Discover, personal check or U.S. money order. Check funds must clear before your order is shipped. If you prefer to pay with PayPal, you'll need to place your order through our online store. |
|
Can I place my order
24 hours a day?
Orders placed on our website can be submitted 24 hours a day. Phone orders can be placed between the hours of 10am-5pm Pacific time, Monday through Friday. If you reach our voice mail, please leave a message with your name, phone number and a good time to call you back, and we will get back to you. Do not leave your order or credit card info on the voice mail. |
|
Can I place my order
via fax?
Yes, you can. Print out our mail order form. Fill it out, and write your credit card info underneath the line where you write your email address. Fax it to 707-826-7079 and we will ship it on the next shipping day. |
|
When will my order
ship?
We ship on Monday, Wednesday and Friday. If Monday is a holiday, orders placed between Friday and Monday will ship either Tuesday or Wednesday of that week. Orders for gallon size products may take up to 10 days to ship. |
|
If 1-888-JESSICURL
is your number, aren't there too many
digits?
The actual numbers of our phone number are 1-888-537-7428, so the number actually ends up spelling out "Jessicu". But that looks weird. :-) Whether you dial the last 2 letters in "Jessicurl" or not, your call will go through. |
|
What is your return
policy?
We accept returns on unopened and unused 8oz products only, within 30 days of ordering. Trial sizes, liters, gallons and accessories are not returnable. To confirm eligibility and request mailing address, e-mail returns@jessicurl.com Sorry, shipping charges are not refundable. For security and liability reasons, Jessicurl does not accept exchanges. |
Customer Service
FAQ
|
How long will it take for my order to be shipped? What do I do if it looks like the Hair Cleanser may have separated? How can I order Jessicurl outside of the United States? Why didn't I get all the samples I requested with my order? I accidentally unsubscribed from your newsletter. How do I sign up again? How come I can't update my e-mail address in my customer profile? What is your return policy? Does Jessicurl do mail orders so I don't have to pay online? |
|
Does Jessicurl
take orders by phone?
Jessicurl is now taking orders by phone at 1-888-JESSICURL. Orders may be placed from 10am-5pm Pacific Time, Monday through Friday. If you reach our voice mail, leave a message with your name, phone number and a good time to call you back, and we will get back to you. Do not leave your order or credit card info on the voice mail. Also see the phone order FAQ page. Please note that this number is only for placing orders. Please submit customer service issues via e-mail to customerservice@jessicurl.com. |
|
How long will it
take for my order to be
shipped?
A: We ship on Monday, Wednesday and Friday. If Monday is a holiday, orders placed between Friday and Monday will ship either Tuesday or Wednesday of that week. Orders for gallon size products may take up to 10 days to ship. |
|
What do I do
if it looks like the Hair Cleanser
may have separated?
Please give the Hair Cleanser a vigorous shake for about 10 seconds. Hold the bottle in the middle and rotate your wrist back and forth, rather thanpumping your hand straight up and down. The ingredients will re-combine but you will also still see small white flecks. This is normal and does not affect how the product performs. |
|
How can I
order Jessicurl outside of the
United States?
The Jessicurl.com shopping cart cannot automatically process international credit cards. For the best rates, shop with the international Jessicurl distributor nearest you:
|
|
Why didn't I get
all the samples I requested with my
order?
Jessicurl's generous sample policy allows each customer to choose ONE free sample per order. There are only two conditions: you cannot pick a free sample of a product you are also purchasing; and you may only receive each product as a free sample once. If you pick more than one sample we will choose which one to send you. If you pick a sample you have received previously, or a sample of a product you are purchasing in that order, the sample will be omitted. |
|
I
accidentally unsubscribed from your
newsletter. How do I sign up
again?
Please click the Shop Now button. Then click Edit Customer Account. Log in, update your profile, and save the changes. |
|
How come I can't
update my e-mail address in my
customer profile?
The e-mail address is the one part of the customer profile that makes sure every customer is recognized as unique. To update the e-mail address in your customer profile, please send a message to customerservice@jessicurl.com and include both your old and new e-mail addresses. |
|
What is your
return policy?
We accept returns on unopened and unused 8oz products only, within 30 days of ordering. Trial sizes, liters, gallons and accessories are not returnable. To confirm eligibility and request mailing address, e-mail returns@jessicurl.com Sorry, shipping charges are not refundable. For security and liability reasons, Jessicurl does not accept exchanges. |
|
Does Jessicurl
do mail orders so I don't have to
pay online?
Yes, please download and print our mail order form. You can also add products to the shopping cart here at Jessicurl.com, and then when you get to the payment page, print that out without paying. Send either of these printouts with a check or money order to: Jessicurl, PO Box 9048, Eureka, CA 95502. |
Our
Return Policy:
We accept
returns on unopened and unused 8oz products only,
within 30 days of ordering. Trial sizes, liters,
gallons and accessories are not returnable.
To confirm eligibility and request mailing address,
e-mail returns@jessicurl.com
Sorry, shipping charges are not refundable.
For security and liability reasons, Jessicurl does
not accept exchanges
We ship on Monday, Wednesday and Friday.
Orders placed on Friday, Saturday, or Sunday will ship Monday.
Orders placed on Monday or Tuesday will ship Wednesday.
Orders Placed on Wednesday or Thursday will ship Friday.
If Monday is a holiday, orders placed between Friday and Monday will
ship either Tuesday or Wednesday of that week. Orders for gallon size
products may take up to 10 days to ship, as gallons are made to order.
Suggested
Links| Jess's blog | Exclusive commentary and photos from Jess, plus reader comments. |
| Jess's MySpace Page | See pictures of Jess's dog, Nickie. |
| NaturallyCurly.com | The mecca for curly heads: community, education, curl pride. |
| Makeupalley.com | A great resource for all things beauty related. |
| Nappturality.com | A discussion board focused on the beauty of natural hair. |
| Lotion For Lives | Please support this collective of woman-owned soap and lotion makers. They're working together to make a difference on causes that matter to them. |
| The Linen Closet | Our favorite local store for all things pampering! Jessicurl has created a line of bath and body products available exclusively at the Linen Closet and their website. |
| Mariposa Import | Offering Jessicurl products to The Netherlands, and curly heads all over Europe. |
| Constance Bath and Body | Canadian curlies can order Jessicurl from Ontario without the high cost of shipping across the US border. |
| Curly-Hair-Styles-Magazine | THE place for Australians to purchase Jessicurl products. |
| Lightning Labels | Great quality, service and prices. Lightning Labels are on all Jessicurl products. |
| Madison & Mulholland | Helping to promote Jessicurl products far and wide. |
| You Name It Promotions | Put your brand on just about anything - bumper stickers, t-shirts, caps, mugs, pens...You Name It! |
| KHUM | Our favorite local radio station - Humboldt grown radio without the rules. |
| Spearhead | As much a human rights organization as a band, Spearhead's socially conscious music defies categorization. |
| Northern Log Works | Check out the groovy stuff Jess's Dad makes. |
| Strictly Curls | Get this awesome book full of beautiful curly up-dos. |
| Better World Club | A road side assistance service with a focus on social and environmental responsibility. |
| Optimized Results | Promises "More profit, less stress" (Ian Blei, consultant) |
| Anomalator.com | Showcases the trippy art of our pal Charles Muccia. |
| Bardoodle.com | Absurd art and obtuse observations by Dave Migliore. |
| Global Art For Aid | An international children's art exchange. |
| G&G Photography | Check out the great photography of our friend Rick Greene. |
| Lucas Adoption Fund | Hand-made curly girl pins to help a family afford to adopt a baby. |
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